SUPPORT
You have questions about our solutions and need technical support or customer support?
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- Check our solutions, product pages or our download section for your information required. Technical difficulties can usually be solved by reading our product manuals.
- Read our instructions below, especially if you require spare parts.
- If you weren’t able to solve your problem, please reach out to us.
Spare Parts and Tech Support
Are you an end-user? Contact your retailer or equipment manufacturer
Following the assumption that as an end-user you either have a technical problem with your end product (most probably a desk or a bed) or need a spare part (a controller, a handset, …) we recommend contacting the original equipment manufacturer or contacting the retailer where you purchased your product.
Usually, you can find the contact details for the equipment manufacturer on your product (your desk, your bed) and not on a component, e.g. a control box.
To get your problem solved in the most efficient way, have your complete item number (Item No.) prepared.
Are you an equipment manufacturer?
Use our support form for contacting us.
How LOGICDATA can help with your issue
LOGICDATA is a B2B supplier, which means we are selling our solutions to equipment manufacturers. Our solutions are unique customizations that are part of the manufacturer’s end-product.
Therefore, we can’t provide products, spare parts or technical service to end customers.
You can find technical information about our products within the product pages and the downloads section — we recommend taking a look at the product manuals.
In case you cannot find information about your equipment manufacturer, please provide the information from the product label in your request. Please note that we may not always be able to help — as it happens that manufacturers run out of business or certain models or components are no longer supported.
In case you have a more general question, please visit our contact page.